REELCLIP HELP
Support
Web Studio is open for local previews and memberships. Try a free preview or compare Creator and Creator AI. Member clip exports are available; desktop application downloads are not included.
Contact support
Web Studio early access
Try a local selection up to 30 seconds without an account or card. An active Creator or Creator AI membership unlocks downloads and member tools. Exports run in real time up to 90 seconds per clip. MP4 is offered when the browser supports recording it, with WebM fallback. Creator members can choose OpenRouter with their own key, limited shared Cloudflare Free AI, or NVIDIA NIM with their own key. NVIDIA Web Studio supports English audio and up to five minutes per run; its key is relayed securely through ReelClip’s Worker and isn’t saved. Provider limits may apply. Cloudflare’s option can pause when shared capacity or usage caps are reached. Creator AI uses the metered hosted allowance shown at purchase, subject to daily and shared limits. Hosted VOD links and customer desktop downloads are not part of Web Studio. Saved projects and brand presets are local settings, not a cloud backup; reopen the original file to restore a project.
If export stops, try a shorter section, keep the tab open, and make sure your device has enough memory and free disk space. The source video stays in your browser; do not email us the video.
Email [email protected].
We aim to reply within three business days. This is a target, not a guarantee.
For troubleshooting, include your ReelClip version, operating system, and a short description of the issue. Do not email an API key, password, sign-in code, payment details, private video, or unredacted diagnostic log.
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